Cancellation Policy

  1. Order Cancellation:

You have the option to cancel your order before it is prepared and dispatched. To cancel your order, please contact our customer support team at [Customer Support Contact] as soon as possible.

  1. Cancellation Timeframe:

Orders can usually be canceled without charge if done within [Specify Hours] from the time of placing the order. Cancellation requests made after this timeframe may be subject to a cancellation fee.

  1. Refund Process:

If you cancel your order within the specified timeframe, we will process a refund to the original payment method used for the order. Please allow [Specify Timeframe] for the refund to reflect in your account.

Refund Policy:

  1. Refund Eligibility:

Refunds are typically issued in the following cases:

Order cancellation within the specified timeframe.

Incorrect order delivered.

Quality issues with the food that do not meet our standards.

Payment errors or overcharges.

  1. Refund Request:

To request a refund, please contact our customer support team at [Customer Support Contact] with details about the issue. We may request additional information or proof, such as photographs, to process your refund.

  1. Refund Processing Time:

Refunds will be processed within [Specify Timeframe] from the date of approval. Please note that the time it takes for the refund to appear in your account may vary based on your payment provider.

  1. Non-Refundable Items:

Some items may be non-refundable, such as delivery charges or promotional items. Please review your order details for any non-refundable components.

  1. Refund Disputes:

If you disagree with our refund decision, you may escalate the issue to our management team for further review.

  1. Refund Policy Updates:

We reserve the right to update and revise our refund policy. Any changes will be posted on our website.

Please adapt and customize the above content to suit the specific policies and practices of your pizza delivery service, and ensure that they comply with relevant laws and regulations in Muscat Governate Jurisdiction.


In an effort to achieve customer satisfaction, Pizza Inn Oman will refund in appropriate cases should there be a problem with your food order. Please contact hotline number and we will address the issue. The following cases may be eligible for partial or full refunds:

You did not receive your order

The order you received was incorrect

The order had missing items

The expected time span for reporting these issues is within the same day of the order. Applicable refunds will be made through the original mode of payment.

You will under no circumstances seek a “chargeback” from the company whose to purchase an order from the Site. Should you do so, Pizza inn oman may, in its sole discretion, refuse to honor future orders made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.